1. Introduction
Planning a trip should be exciting, but sometimes issues arise—failed bookings, refund delays, or last-minute cancellations. That’s where MakeMyTrip (MMT) Customer Care comes in. Whether you need help with flights, hotels, buses, or holiday packages, MMT’s 24/7 support ensures smooth travel experiences.
In this comprehensive guide, we’ll cover:
- MakeMyTrip customer care numbers (toll-free & all India)
- IVRS menu navigation for quick query resolution
- Escalation process for unresolved complaints
- Self-help options via the “My Trips” section
- FAQs for quick answers
2. MakeMyTrip Customer Care Contact Details
Toll-Free Numbers
- Customer Support: 1800 102 8747
- General Queries: 1860 500 8747
All India Numbers
- Support: 0124-462 8747
- Queries: 0124-462 8720
IVRS Menu Guide (0124-462 8747)
Press | For |
---|---|
1 | Existing booking queries |
2 | New bookings |
3 | Failed bookings |
4 | MakeMyTrip ICICI card issues |
5 | Gift card queries |
* | Repeat menu |
3. How to Reach MakeMyTrip for Different Services
A. Existing Bookings
Service | Contact Number |
---|---|
Flights/Hotels/Holidays | 0124-4628747, 0124-5045105 |
Bus Bookings | 0124-4628765, 0124-5045118 |
Train PNR Status | SMS to 139: PNR <10-digit PNR> |
💡 Pro Tip: Check the “My Trips” section on the MakeMyTrip website for self-service options.
B. New Bookings
- International Flights: 0124-4781997
- Online Booking: Prefer the website/app for instant confirmations.
C. Retail Offices
Visit MMT’s head office or any of their 20+ branches:
📍 MakeMyTrip India Pvt. Ltd.
DLF Building No. 5, Tower B, DLF Cyber City,
Gurugram, Haryana – 122002
📞 Fixed Line: (0124) 4628747 / 5045105
How to Escalate Complaints & Get Refunds
If customer support doesn’t resolve your issue:
- Fill the Customer Escalation Form
- Your case goes directly to Rajesh Magow (Co-Founder & CEO)
- Expect priority resolution for refunds, cancellations, and booking errors
🔹 Why Escalate?
- Faster refund processing
- Direct executive intervention
- Higher success rate for unresolved cases
FAQs on MakeMyTrip Customer Support
Q1. How do I check my booking status?
A: Visit “My Trips” on the app/website or call 0124-4628747.
Q2. What if my payment fails but money is deducted?
A: Contact 1800 102 8747 or raise a ticket via the escalation form.
Q3. How long do refunds take?
A: Usually 7-10 working days, but escalate if delayed.
Q4. Can I modify my flight booking via customer care?
A: Yes, call 0124-4628747 or use the app.
Q5. How do I complain about a hotel booking issue?
A: Dial 0124-5045105 or email support.
Conclusion
MakeMyTrip’s 24/7 customer care ensures seamless travel planning. Whether it’s booking flights, resolving refunds, or checking PNR status, use the right contact numbers and escalation methods for quick solutions.
📞 Key Numbers to Save:
- Support: 0124-462 8747
- Toll-Free: 1800 102 8747
For unresolved issues, always escalate via the official form for CEO-level intervention.