MakeMyTrip Customer Care: Complete Guide to Contact Support, Toll-Free Numbers & Issue Resolution

1. Introduction

Planning a trip should be exciting, but sometimes issues arise—failed bookings, refund delays, or last-minute cancellations. That’s where MakeMyTrip (MMT) Customer Care comes in. Whether you need help with flights, hotels, buses, or holiday packages, MMT’s 24/7 support ensures smooth travel experiences.

In this comprehensive guide, we’ll cover:

  • MakeMyTrip customer care numbers (toll-free & all India)
  • IVRS menu navigation for quick query resolution
  • Escalation process for unresolved complaints
  • Self-help options via the “My Trips” section
  • FAQs for quick answers

2. MakeMyTrip Customer Care Contact Details

Toll-Free Numbers

  • Customer Support: 1800 102 8747
  • General Queries: 1860 500 8747

All India Numbers

  • Support: 0124-462 8747
  • Queries: 0124-462 8720

IVRS Menu Guide (0124-462 8747)

PressFor
1Existing booking queries
2New bookings
3Failed bookings
4MakeMyTrip ICICI card issues
5Gift card queries
*Repeat menu

3. How to Reach MakeMyTrip for Different Services

A. Existing Bookings

ServiceContact Number
Flights/Hotels/Holidays0124-4628747, 0124-5045105
Bus Bookings0124-4628765, 0124-5045118
Train PNR StatusSMS to 139PNR <10-digit PNR>

💡 Pro Tip: Check the “My Trips” section on the MakeMyTrip website for self-service options.

B. New Bookings

  • International Flights: 0124-4781997
  • Online Booking: Prefer the website/app for instant confirmations.

C. Retail Offices

Visit MMT’s head office or any of their 20+ branches:
📍 MakeMyTrip India Pvt. Ltd.
DLF Building No. 5, Tower B, DLF Cyber City,
Gurugram, Haryana – 122002

📞 Fixed Line: (0124) 4628747 / 5045105


How to Escalate Complaints & Get Refunds

If customer support doesn’t resolve your issue:

  1. Fill the Customer Escalation Form
  2. Your case goes directly to Rajesh Magow (Co-Founder & CEO)
  3. Expect priority resolution for refunds, cancellations, and booking errors

🔹 Why Escalate?

  • Faster refund processing
  • Direct executive intervention
  • Higher success rate for unresolved cases

FAQs on MakeMyTrip Customer Support

Q1. How do I check my booking status?

A: Visit “My Trips” on the app/website or call 0124-4628747.

Q2. What if my payment fails but money is deducted?

A: Contact 1800 102 8747 or raise a ticket via the escalation form.

Q3. How long do refunds take?

A: Usually 7-10 working days, but escalate if delayed.

Q4. Can I modify my flight booking via customer care?

A: Yes, call 0124-4628747 or use the app.

Q5. How do I complain about a hotel booking issue?

A: Dial 0124-5045105 or email support.


Conclusion

MakeMyTrip’s 24/7 customer care ensures seamless travel planning. Whether it’s booking flights, resolving refunds, or checking PNR status, use the right contact numbers and escalation methods for quick solutions.

📞 Key Numbers to Save:

  • Support: 0124-462 8747
  • Toll-Free: 1800 102 8747

For unresolved issues, always escalate via the official form for CEO-level intervention.

Comments

No comments yet. Why don’t you start the discussion?

Leave a Reply

Your email address will not be published. Required fields are marked *