Introduction
Bhubaneswar is no longer only a temple city — it’s the fastest-growing IT & BPO hub in eastern India. A steady supply of graduates, affordable operating costs, and improving infrastructure have attracted global and domestic Business Process Outsourcing (BPO) and Business Process Management (BPM) firms. This article lists the major BPO players with operations or delivery centers in/around Bhubaneswar, what they do, and why they matter if you’re hunting a job or outsourcing a process.
Quick Reference: Top BPO Companies in Bhubaneswar
| Company | Key Services | Industries Served |
|---|---|---|
| Teleperformance | Digital CX, AI, Trust & Safety, Back-office, Translation | Healthcare, BFSI, Travel, Retail, Automotive |
| Concentrix | Strategy & Design, Data & Analytics, Enterprise Tech | BFSI, Healthcare, Retail, Government |
| Infosys BPM | BPaaS, RPA, Finance & Accounting, Generative AI | BFSI, Technology, Healthcare |
| Conneqt / Digitide | Customer Lifecycle Mgmt, Collections, Back-office | BFSI, Telecom, Utilities |
| Startek | Omnichannel CX, AI-powered CX, Sales & Revenue | BFSI, Retail, Telecom |
| Omega Healthcare | Revenue Cycle Management, Care Coordination | Healthcare, Life Sciences |
| Firstsource | CX, Collections, AI, Digital Platforms | BFSI, Healthcare, Media |
| Cogent E-Services | Omnichannel CX, Back-office, Digital Marketing | E-commerce, BFSI, Retail |
| Conduent | CXM, Finance & Accounting, HR, Transportation | Government, Healthcare, BFSI |
| Fusion CX | CX Management, Digital Transformation, AI | BFSI, Healthcare, Telecom |
| TTEC | CX Consulting, Tech Support, Trust & Safety | Technology, Retail, BFSI |
| NetAmbit | Sales Process Outsourcing, Field Ops, Call Center | Financial Services, Retail, Banking |
| BPOC | Interaction Management, Task Processing, Staffing | Multi-sector (has Bhubaneswar presence) |
| Mynd Integrated Solutions | FAO, HRO, Payroll, Manpower Outsourcing | Finance, HR, Shared Services |
| NSBBPO | Voice & Non-voice Support, Back Office, Payroll | Telecom, BFSI, E-Retail, Government |
| Mahindra Integrated Business Solutions (MIBS) | BPM solutions, Shared Services | Consumer services, Enterprise clients |
| Office Beacon | Remote Staffing & Managed Services | Staffing across verticals (global HQ USA) |
Tip: Use the quick table above as a one‑screen reference — scroll down for details, hiring tips, and how to apply.
Company Profiles (detailed)
Teleperformance
- Website: https://www.tp.com/en-us/
- What they do: Global leader in Digital CX — AI-enabled customer support, trust & safety, back-office, interpretation & translation, work-from-home solutions.
- Why it matters in Bhubaneswar: Multilingual support and large-scale hiring make Teleperformance a top entry point for freshers and experienced CX professionals.
Concentrix
- Website: https://www.concentrix.com/
- What they do: Strategy & design, data & analytics, enterprise tech, and digital operations.
- Why it matters in Bhubaneswar: Focus on digital operations attracts roles beyond voice — analytics, automation and tech ops.
Infosys BPM
- Website: https://www.infosysbpm.com/
- What they do: BPaaS, analytics, finance & accounting, generative AI, RPA, legal process, HR services and more.
- Why it matters: Brand reputation + capability mix (consulting + BPM) creates mid-senior career paths in process transformation.
Conneqt / Digitide Solutions Ltd
- Website: https://www.digitide.com/
- What they do: Customer lifecycle management, collections, mid-office & back-office services, digital engineering, automation and cloud.
- Why it matters: Strong in collections and customer lifecycle — good for process-driven hires.
Startek
- Website: https://www.startek.com/
- What they do: Omnichannel contact center, CX analytics, AI-powered solutions and trust & safety.
- Why it matters: Emphasis on AI + agent experience; good for people who want hybrid CX + tech roles.
Omega Healthcare Management Services
- Website: https://www.omegahms.com/
- What they do: Revenue cycle management (RCM), care coordination, health data curation, payer operations.
- Why it matters: If you want healthcare BPO and specialized RCM roles, Omega is a go-to.
Firstsource Solutions
- Website: https://www.firstsource.com/
- What they do: Customer experience, collections, AI, digital platforms and IT services.
- Why it matters: Strong legacy Indian BPO with campus hiring pipelines and a focus on digital CX.
Cogent E-Services
- Website: https://cogenteservices.com/
- What they do: End-to-end CX — voice & non-voice channels, back-office, digital marketing.
- Why it matters: Localized language support and regional operations make it attractive for multilingual hires.
Conduent
- Website: https://www.conduent.com/
- What they do: CXM, finance & accounting, HR solutions, legal & compliance, transportation and government services.
- Why it matters: Large-scale enterprise processes and government contracts — good for stable long-term roles.
Fusion CX
- Website: https://www.fusioncx.com/
- What they do: AI-driven CX, digital transformation, custom contact center services.
- Why it matters: Fast-growing firm with a global footprint; roles often blend tech + CX.
TTEC
- Website: https://www.ttec.com/
- What they do: CX consulting, customer care, omnichannel technology and trust & safety.
- Why it matters: Decades of CX expertise and strong training programs for employees.
NetAmbit
- Website: http://www.netambit.com/
- What they do: Sales Process Outsourcing (SPO), field and merchant acquisition, call center operations, hiring & staffing solutions and digital leads fulfillment.
- Why it matters: Large field presence and SPO focus — ideal for roles that bridge field operations and contact center functions.
BPOC
- Website: https://bpoc.in/
- What they do: Interaction management, task processing, digitization, staffing and managed services. Registered office in Bhubaneswar.
- Why it matters: BPOC has explicit local presence — useful for companies looking for a cost-effective regional partner.
Mynd Integrated Solutions
- Website: https://www.myndsolution.com/
- What they do: Finance & Accounting Outsourcing (FAO), HR Outsourcing (HRO), payroll, records management and global shared services.
- Why it matters: Strong FAO/HRO play — great for finance grads and payroll specialists.
NSBBPO
- Website: https://www.nsbbpo.com/
- What they do: Voice call centers (inbound & outbound), back-office processing, digitization, payroll management and staffing.
- Why it matters: Focused domestic BPO with broad service mix — fits SMEs and government contracting.
Mahindra Integrated Business Solutions (MIBS)
- Website: http://www.mibs.in
- What they do: Shared services, BPM solutions and enterprise support functions.
- Why it matters: Mahindra group pedigree — enterprise-grade processes and stable growth.
Office Beacon
- Website: https://officebeacon.com/
- What they do: Remote staffing and managed services across 18 industries; global delivery footprint.
- Why it matters: If you want remote staffing or managed teams quickly, Office Beacon is built for scale.
How to Use This List (for Jobseekers & Recruiters)
- Jobseekers: Search company careers pages and LinkedIn; apply via portals (Naukri, Indeed, Shine); watch for campus drives and local hiring events. Tailor your CV for voice vs non-voice roles and highlight language or domain expertise (healthcare, finance, telecom).
- Recruiters/Buyers: Shortlist vendors by domain expertise (RCM, FAO, Trust & Safety), request case studies, validate SOPs and SLAs, and ask for local client references.
Conclusion
Bhubaneswar’s BPO ecosystem blends global giants and strong Indian mid-market players. From contact centers and back-office processing to specialized healthcare RCM and FAO services, the city has matured into a viable outsourcing destination. Keep this page bookmarked — the list will grow as more delivery centers and shared services expand into the region.
